Frequently Asked Questions (FAQs)
SV More Group of Companies is a 100% Filipino-owned pharmaceutical marketing firm composed of 3 Parent Companies and 7 Subsidiaries that act as their distributors. The Company markets its brands of adult and pediatric preparations spearheaded by its flagship products, high-dose B-Complex nerve vitamins. The product line-up is augmented by various lines of antibiotics, antidiabetics, analgesics, cough and cold preparations, steroids, and various kinds of nutritional supplements. Quite recently, the Company has gone into partnerships with multinational companies to exclusively distribute their global brands of gastrointestinal and ENT preparations in the Philippine market.
Our flagship products consist of the Polynerv and Meganerv lines, which have been with the Company from the beginning. These products have grown with the Company through the years, continually gaining the trust and support of medical practitioners and consultants in the country.
FDA-approved food supplements and medical devices can be readily purchased from our website. KF94 masks, classified as non-medical devices, are also available for online purchase.
We operate nationwide through our 7 Subsidiaries. Our regional corporate offices are located in different key cities with the following areas of coverage:
Pharma Nutria N.A. (MML), Inc -North and South Luzon, Metro Manila, Palawan, and Mindoro
S.V. More Pharma (MML) Corp. – North and South Luzon, Metro Manila, Palawan, and Mindoro
S.V. More Pharma (Cebu City) Corp. – Cebu, Ormoc, Leyte, Tacloban, and Zamboanga
S.V. More Pharma (Iloilo City) Corp. – Panay Island and Guimaras Island
Pharma Nutria N.A. (Bacolod City), Inc. – Negros Island and Bohol
Pharma Nutria N.A. (Davao City), Inc. – Davao, General Santos, and Cotabato
S.V. More Pharma (Butuan City), Corp. – Cagayan de Oro, Iligan, Butuan and Ozamis
For deliveries within the location of our corporate offices (Metro Manila, Cebu City, Iloilo City, Bacolod City, Cagayan de Oro City and Davao City) you can expect your order to arrive within 2-3 working days after you have successfully placed your order. For areas outside the location of our subsidiary offices, we outsource our logistics, and you should receive your order within 5-7 working days.
If you have not received your package within the prescribed number of days, kindly email us at firstname.lastname@example.org and we will do our best to check with the courier regarding the status of your package.
For orders within the location of our subsidiary offices, the delivery fee is ₱100.00. For provincial orders, the delivery fee will depend on the weight of the package and the delivery address based on the rate of our courier partners.
You will find the delivery fee for your order upon checkout.
We accept Cash on Delivery (COD) and Bank Transfer payments.
Upon receipt of your order, we will process it accordingly. We will also be sending you a confirmation via email or SMS. If you were not able to receive a confirmation via email or SMS, kindly send an email at email@example.com to check on the status of your order. You may also send us a message through our Facebook Messenger account.
Yes, you can return your item for Valid Return Reasons.
Your return can only be approved on the following reasons:
1. Damaged Item
2. Wrong Item Delivered
3. Incorrectly Dispensed
Your item can only be returned within 7 calendar days after you receive your order. Any problems encountered after seven days will not be accommodated under our Return Policy.
Before placing your order, we recommend informing us of any special requirements you may have for delivery. This would help minimize the occurrence of a failed delivery.
Please feel free to reach us at firstname.lastname@example.org if you would like to schedule a new delivery appointment or amend your delivery address.